Enable ticket search by dynamic field
Attendant Interface
To enable search for calls by dynamic fields in the Clerk's interface, go to:
"Administration" -> "System Configuration" and navigate on the side by:
Frontend -> Agent -> View -> TicketSearch
Now, look for and adjust the Ticket::Frontend::AgentTicketSearch###DynamicField: parameter:
Don't forget to save the parameter and apply the settings:
Apply the settings to finish:
Follow the confirmation steps that appear.
The dynamic field will be available as a search option in the system's magnifying glass.
Customer Interface
To enable search for calls by dynamic fields in the Client interface, go to:
"Administration" -> "System Configuration" and navigate on the side by:
Frontend -> Customer -> View -> TicketSearch
Look for and adjust the Ticket::Frontend::CustomerTicketSearch###DynamicField parameter as per the previous example.
Apply the changes.
The dynamic field will be available on the ticket search screen.