01 - Start here! 8

• How to install LigeroSmart?
• What are the minimum requirements to run LigeroSmart?
• How do I set up an email account at LigeroSmart to send and receive messages?
• How to configure your Service Catalog?
• How to install an Opensource Service Desk and Create Service Catalogs?
• How to display solutions to the customer, before allowing the opening of tickets?
• Migration procedure from ((otrs)) Community to LigeroSmart 6.1
• Integration with local Active Directory (or LDAP)
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02 - Leverage your Organization 14

• How to display solutions to the customer, before allowing the opening of tickets?
• Structured Project Management for Mature Corporations with LigeroSmart
• How to create an Ethical Channel with LigeroSmart
• How to create a Customer Service with LigeroSmart?
• How to manage Purchase Orders with LigeroSmart
• How to implement a Satisfaction Survey with your customers on LigeroSmart
• How to control support contracts with LigeroSmart?
• Configuring the reopening or definitive closing of tickets
• Telegram support
• Customer service via Whatsapp
• Configuring notifications for clients
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• ITIL Processes 3

03 - Measure and Manage 1

• Configuring the reopening or definitive closing of tickets

04 - Guide for Attendants 2

• LigeroSmart Support - Home
• Service with LigeroSmart - Control Panel

05 - System Features 19

• How to display solutions to the customer, before allowing the opening of tickets?
• How to create custom forms by Service?
• Displaying dynamic fields on specific screens
• How to implement a Satisfaction Survey with your customers on LigeroSmart
• How to implement a simplified satisfaction survey
• Notices and Status of Services on the Customer Portal
• How to control support contracts with LigeroSmart?
• Knowledge Management with KCS at LigeroSmart
• How to control SLA and OLA in LigeroSmart?
• How to use and configure Kanban in LigeroSmart
• How to Integrate Rocket.Chat with LigeroSmart?
• How do I display alerts and notifications to system attendants?
• Telegram support
• Customer service via Whatsapp
• Enable ticket search by dynamic field
• Searching for Tickets and Generating Quick Reports
• Block certain tickets from being visible to customers
• ACL - Creating and Configuring Access Control Lists
• Configurando a autenticação OAuth2 para e-mail no LigeroSmart
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06 - Integrations 16

• How does the integration between LigeroSmart and Rocket.Chat work?
• How to Integrate Rocket.Chat with LigeroSmart?
• Telegram support
• Customer service via Whatsapp
• Integration with local Active Directory (or LDAP)
• How to notify new calls on Telegram
• PowerBI connection with Elasticsearch
• Rocket.Chat - Migrating from version 3.18 to version 4.0
• docker-compose.yml for Botpress
• Creating a simple IVR Chatbot with Botpress
• Chatbot - Integrating Botpress with Rocket.Chat
• Botpress - Transferring visitor to department or human service on Rocket.Chat
• LigeroSmart REST API v1.0
• Configurando a autenticação OAuth2 para e-mail no LigeroSmart
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• LigeroEasyConnector 3
• omnichannel 6

07 - Maintenance and Tunning 6

• Troubleshooting Customer Portal Search
• Migration procedure from ((otrs)) Community to LigeroSmart 6.1
• There is something wrong with my LigeroSmart. What to do?
• Integration with local Active Directory (or LDAP)
• Using Redis to Cache LigeroSmart Information
• Procedimento para atualização do LigeroSmart

08 - Develop! 5

• There is something wrong with my LigeroSmart. What to do?
• LigeroSmart development cookbook
• How to test a specific branch of LigeroSmart
• How to update LigeroSmart to the latest development version (nightly build)
• Elasticsearch - field mapping

09 - Contribute! 4

• Join our group on Telegram!
• How to report a LigeroSmart BUG?
• There is something wrong with my LigeroSmart. What to do?
• How to suggest improvements for LigeroSmart

10 - Data Protection 1

• LGPD - Process for Requesting and Sending Personal Data stored in LigeroSmart

11 - Releases 5

• LigeroSmart 6.1.12 - correção de bugs
• LigeroSmart 6.1.11 - bug fix
• LigeroSmart 6.1.10 - bug fix
• LigeroSmart 6.1.9 – Layout bugfix
• LigeroSmart 6.1.8 - Rest API organized for you!

12 - Boas práticas 0

• Articles coming soon

Manual do Administrador 1

• Interface do Administrador