Enable ticket search by dynamic field

Attendant Interface

To enable search for calls by dynamic fields in the Clerk's interface, go to:

"Administration" -> "System Configuration" and navigate on the side by:

Frontend -> Agent -> View -> TicketSearch

Now, look for and adjust the Ticket::Frontend::AgentTicketSearch###DynamicField: parameter:

Don't forget to save the parameter and apply the settings:

Apply the settings to finish:

Follow the confirmation steps that appear.

The dynamic field will be available as a search option in the system's magnifying glass.

Customer Interface

To enable search for calls by dynamic fields in the Client interface, go to:

"Administration" -> "System Configuration" and navigate on the side by:

Frontend -> Customer -> View -> TicketSearch

Look for and adjust the Ticket::Frontend::CustomerTicketSearch###DynamicField parameter as per the previous example.

Apply the changes.

The dynamic field will be available on the ticket search screen.