Have a Question?
-                 
		
01 - Start here!
- How to install LigeroSmart?
 - What are the minimum requirements to run LigeroSmart?
 - How do I set up an email account at LigeroSmart to send and receive messages?
 - How to configure your Service Catalog?
 - How to install an Opensource Service Desk and Create Service Catalogs?
 - How to display solutions to the customer, before allowing the opening of tickets?
 - Migration procedure from ((otrs)) Community to LigeroSmart 6.1
 - Integration with local Active Directory (or LDAP)
 
 -                 
		
02 - Leverage your Organization
- How to display solutions to the customer, before allowing the opening of tickets?
 - Structured Project Management for Mature Corporations with LigeroSmart
 - How to create an Ethical Channel with LigeroSmart
 - How to create a Customer Service with LigeroSmart?
 - How to manage Purchase Orders with LigeroSmart
 - How to implement a Satisfaction Survey with your customers on LigeroSmart
 - How to control support contracts with LigeroSmart?
 - Configuring the reopening or definitive closing of tickets
 - Telegram support
 - Customer service via Whatsapp
 - Configuring notifications for clients
 
 -                 
		
03 - Measure and Manage
 -                 
		
04 - Guide for Attendants
 -                 
		
05 - System Features
- How to display solutions to the customer, before allowing the opening of tickets?
 - How to create custom forms by Service?
 - Displaying dynamic fields on specific screens
 - How to implement a Satisfaction Survey with your customers on LigeroSmart
 - How to implement a simplified satisfaction survey
 - Notices and Status of Services on the Customer Portal
 - How to control support contracts with LigeroSmart?
 - Knowledge Management with KCS at LigeroSmart
 - How to control SLA and OLA in LigeroSmart?
 - How to use and configure Kanban in LigeroSmart
 - How to Integrate Rocket.Chat with LigeroSmart?
 - How do I display alerts and notifications to system attendants?
 - Telegram support
 - Customer service via Whatsapp
 - Enable ticket search by dynamic field
 - Searching for Tickets and Generating Quick Reports
 - Block certain tickets from being visible to customers
 - ACL - Creating and Configuring Access Control Lists
 - Configurando a autenticação OAuth2 para e-mail no LigeroSmart
 - Show Remaining Articles (4) Collapse Articles
 
 -                 
		
06 - Integrations
- How does the integration between LigeroSmart and Rocket.Chat work?
 - How to Integrate Rocket.Chat with LigeroSmart?
 - Telegram support
 - Customer service via Whatsapp
 - Integration with local Active Directory (or LDAP)
 - How to notify new calls on Telegram
 - PowerBI connection with Elasticsearch
 - Rocket.Chat - Migrating from version 3.18 to version 4.0
 - docker-compose.yml for Botpress
 - Creating a simple IVR Chatbot with Botpress
 - Chatbot - Integrating Botpress with Rocket.Chat
 - Botpress - Transferring visitor to department or human service on Rocket.Chat
 - LigeroSmart REST API v1.0
 - Configurando a autenticação OAuth2 para e-mail no LigeroSmart
 
 -                 
		
07 - Maintenance and Tunning
 -                 
		
08 - Develop!
 -                 
		
09 - Contribute!
 -                 
		
10 - Data Protection
 -                 
		
11 - Releases
 -                 
		
12 - Boas práticas
- Articles coming soon
 
 -                 
		
Manual do Administrador
 
Como testar uma branch específica do LigeroSmart
To test a development branch of LigeroSmart, follow these steps:
Upload an instance of LigeroSmart
Run an instance based on the development Stack as below, naming the destination folder through the PROJECT_NAME variable and pointing directly to the branch of the code that will be tested in the CODE_BRANCH variable:
curl https://get.ligerosmart.com | BRANCH=dev CODE_BRANCH= feat/XXXXXXXXX PROJECT_NAME=project_name sh
Make sure the environment is working by accessing the URL http://localhost (It may take a few minutes to load the interface)
The default user interface is root@localhost and the initial password is light
Access the folder created with the project name
cd project_name
Access the LigeroSmart console:
make console
Ready! You can start your tests and even continue the development of a new feature for LigeroSmart.
Comments
The variable BRANCH=dev refers to the BRANCH of the Stack. You can see the complete list in the Stack repository:
https://github.com/LigeroSmart/ligerosmart-stack/branches
The CODE_BRANCH variable refers to the BRANCH of the LigeroSmart code. See the full list here below: