| # (detailed escalation info about first response, update and solution time) | | |
| Ticket.FirstResponseTimeEscalation (if true, ticket is escalated) | | |
| Ticket.FirstResponseTimeNotification (if true, notify – x% of escalation has reached) | | |
| Ticket.FirstResponseTimeDestinationTime (date of escalation in unix time, e. g. 72193292) | | |
| Ticket.FirstResponseTimeDestinationDate (date of escalation, e. g. “2009-02-14 18:00:00”) | | |
| Ticket.FirstResponseTimeWorkingTime (seconds of working/service time till escalation, e. g. “1800”) | | |
| Ticket.FirstResponseTime (seconds total till escalation, e. g. “3600”) | | |
| Ticket.UpdateTimeEscalation (if true, ticket is escalated) | | |
| Ticket.UpdateTimeNotification (if true, notify – x% of escalation has reached) | | |
| Ticket.UpdateTimeDestinationTime (date of escalation in unix time, e. g. 72193292) | | |
| Ticket.UpdateTimeDestinationDate (date of escalation, e. g. “2009-02-14 18:00:00”) | | |
| Ticket.UpdateTimeWorkingTime (seconds of working/service time till escalation, e. g. “1800”) | | |
| Ticket.UpdateTime (seconds total till escalation, e. g. “3600”) | | |
| Ticket.SolutionTimeEscalation (if true, ticket is escalated) | | |
| Ticket.SolutionTimeNotification (if true, notify – x% of escalation has reached) | | |
| Ticket.SolutionTimeDestinationTime (date of escalation in unix time, e. g. 72193292) | | |
| Ticket.SolutionTimeDestinationDate (date of escalation, e. g. “2009-02-14 18:00:00”) | | |
| Ticket.UpdateTimeWorkingTime (seconds of working/service time till escalation, e. g. “1800”) | | |
| Ticket.SolutionTime (seconds total till escalation, e. g. “3600”) | | |
| # (time stamps of expected escalations) | | |
| Ticket.EscalationResponseTime (unix time stamp of response time escalation) | | |
| Ticket.EscalationUpdateTime (unix time stamp of update time escalation) | | |
| Ticket.EscalationSolutionTime (unix time stamp of solution time escalation) | | |
| # (general escalation info of nearest escalation type) | | |
| Ticket.EscalationDestinationIn (escalation in e. g. 1h 4m) | | |
| Ticket.EscalationDestinationTime (date of escalation in unix time, e. g. 72193292) | | |
| Ticket.EscalationDestinationDate (date of escalation, e. g. “2009-02-14 18:00:00”) | | |
| Ticket.EscalationTimeWorkingTime (seconds of working/service time till escalation, e. g. “1800”) | | |
| Ticket.EscalationTime (seconds total till escalation of nearest escalation time type – response, update or solution time, e. g. “3600”) | | |
