Bloquear certos chamados de ficarem visíveis aos clientes

There is a feature in LigeroSmart (as of version 6.1.10) that the administrator can enable to hide some calls from his client.

In this way, internal tickets can be associated with the customer, for statistical and general organization purposes, but they do not appear in the customer.pl interface.

To enable and configure the feature, use the following parameters:

CustomerTicket::EnableDynamicFieldCheck: Enable/Disable ACL function by DynamicField for Customer.
CustomerTicket::DynamicFieldNameToCheck: If enabled, inform the dynamic field name of the ticket that will be used.

CustomerTicket::DynamicFieldValueToDenyAccess: Value that must be present in the dynamic field to perform the lock.