{"id":11,"date":"2021-02-03T10:24:52","date_gmt":"2021-02-03T13:24:52","guid":{"rendered":"https:\/\/docs.ligerosmart.org\/base-de-conhecimento\/"},"modified":"2021-02-03T10:27:06","modified_gmt":"2021-02-03T13:27:06","slug":"kb","status":"publish","type":"page","link":"https:\/\/docs.ligerosmart.org\/en\/","title":{"rendered":"LigeroSmart Docs"},"content":{"rendered":"<div id=\"epkb-modular-main-page-container\" role=\"main\" aria-labelledby=\"epkb-modular-main-page-container\" class=\"epkb-css-full-reset eckb_mp_active_theme_neve\">\t\t\t\r\n\t\t\t<div id=\"epkb-ml__row-1\" class=\"epkb-ml__row\">                \r\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module\">   \r\n\t\t<!-- Classic Search Layout -->\r\n\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<h2 class=\"epkb-ml-search-title\">Have a Question?<\/h2>   \t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" action=\"\/en\/\" data-trp-original-action=\"\/\">\r\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\r\n\r\n\t\t\t\t<!-- Search Input Box -->\r\n\t\t\t\t<div id=\"epkb-ml-search-box\">\r\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation ...\"\r\n\t\t\t\t\t        placeholder=\"Search the documentation ...\" aria-controls=\"epkb-ml-search-results\" >\r\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\r\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\r\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\r\n                    <\/button>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<!-- Search Results -->\r\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\r\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\r\n\t\t<\/div>  \r\n\t\t<\/div>  \t\t\t<\/div>  \r\n\t\t\t<div id=\"epkb-ml__row-2\" class=\"epkb-ml__row\">                \r\n\t\t<div id=\"epkb-ml__module-categories-articles\" class=\"epkb-ml__module\">  \r\n\t\t<div id=\"epkb-ml-categories-layout\" role=\"main\" aria-labelledby=\"epkb-ml-categories-layout\" class=\"epkb-layout-container epkb-css-full-reset epkb-categories-template\">\r\n\t\t\t<div id=\"epkb-content-container\">\r\n\t\t\t\t<div class=\"epkb-section-container\">\t\r\n\t\t<div class=\"epkb-three-col eckb-categories-list\" > \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_1\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"10\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_arrow_carrot_right_circle\" data-kb-category-icon=\"ep_font_icon_arrow_carrot_right_circle\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">01 - Start here!<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">8<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"10\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"64\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/how-to-install-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"64\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to install LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"77\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/minimum-requirements\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"77\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What are the minimum requirements to run LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"81\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/mail-setup\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"81\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I set up an email account at LigeroSmart to send and receive messages?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"99\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-configurar-seu-catalogo-de-servicos\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"99\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to configure your Service Catalog?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"101\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-instalar-um-service-desk-opensource-e-criar-catalogos-de-servicos\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"101\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to install an Opensource Service Desk and Create Service Catalogs?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"103\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-exibir-solucoes-para-o-cliente-antes-de-permitir-a-abertura-de-chamados\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"103\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to display solutions to the customer, before allowing the opening of tickets?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"375\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/otrs-2-ligerosmart-migration\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"375\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Migration procedure from ((otrs)) Community to LigeroSmart 6.1<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"459\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-ldap-active-diretory\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"459\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Integration with local Active Directory (or LDAP)<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"10\">\r\n\t\t\t\t\t<span class=\"epkb-show-text\">\r\n\t\t\t\t\t\tShow all articles (2)\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collect items<\/span>\r\n\t\t\t<\/button>\t\t\t\t\t\r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_2\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"12\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_building\" data-kb-category-icon=\"ep_font_icon_building\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">02 - Leverage your Organization<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">8<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"12\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"103\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-exibir-solucoes-para-o-cliente-antes-de-permitir-a-abertura-de-chamados\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"103\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to display solutions to the customer, before allowing the opening of tickets?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"116\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/gerenciamento-de-projetos-estruturado-para-corporacoes-maduras-com-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"116\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Structured Project Management for Mature Corporations with LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"118\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-criar-uma-ouvidoria-com-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"118\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to create an Ethical Channel with LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"126\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-criar-um-servico-de-atendimento-ao-cliente-sac-com-o-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"126\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to create a Customer Service with LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"128\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-gerenciar-pedidos-de-compra-com-o-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"128\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to manage Purchase Orders with LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"130\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-implantar-uma-pesquisa-de-satisfacao-com-seus-clientes-no-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"130\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to implement a Satisfaction Survey with your customers on LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"137\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-controlar-contratos-de-suporte-com-o-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"137\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to control support contracts with LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"401\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/customer-ticket-reopen\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"401\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Configuring the reopening or definitive closing of tickets<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"425\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-rocketchat-telegram\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"425\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Telegram support<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"440\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-rocketchat-whatsapp\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"440\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Customer service via Whatsapp<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"699\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/configurando-notificacoes-para-os-clientes\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"699\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Configuring notifications for clients<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"12\">\r\n\t\t\t\t\t<span class=\"epkb-show-text\">\r\n\t\t\t\t\t\tShow all articles (5)\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collect items<\/span>\r\n\t\t\t<\/button>\t\t\t\t\t\r\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 0px;\" > \r\n\t\t\t\t<li  style=\"padding-bottom: 7px; padding-top: 7px;\" >\r\n\t\t\t\t\t<div class=\"epkb-category-level-2-3 epkb-category-focused\" data-kb-category-id=\"71\" data-kb-type=\"sub-category\" role=\"region\">\r\n\r\n\t\t\t\t\t\t<span class=\"epkb-category-level-2-3__cat-icon epkbfa ep_font_icon_document\"  style=\"color: #3a4eaa;\" ><\/span>\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\">\r\n\r\n\t\t\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name_text\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/category\/setup\/itil\/\"  style=\"color: #40474f;\" >\r\n\t\t\t\t\t\t\t\t\tITIL Processes\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">3<\/span>\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>                    \t\t\t\t<\/li>  \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_3\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"9\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-pie-chart\" data-kb-category-icon=\"epkbfa-pie-chart\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">03 - Measure and Manage<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">1<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"9\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"401\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/customer-ticket-reopen\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"401\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Configuring the reopening or definitive closing of tickets<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_4\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"8\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-user-md\" data-kb-category-icon=\"epkbfa-user-md\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">04 - Guide for Attendants<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">2<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"8\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"148\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/atendimento-com-ligerosmart-inicio\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"148\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart Support - Home<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"163\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/atendimento-com-ligerosmart-painel-de-controle\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"163\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Service with LigeroSmart - Control Panel<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_5\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"11\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-rocket\" data-kb-category-icon=\"epkbfa-rocket\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">05 - System Features<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">8<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"11\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"103\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-exibir-solucoes-para-o-cliente-antes-de-permitir-a-abertura-de-chamados\/?seq_no=3\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"103\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to display solutions to the customer, before allowing the opening of tickets?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"107\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-criar-formularios-personalizados-por-servico\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"107\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to create custom forms by Service?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"109\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/exibindo-campos-dinamicos-em-telas-especificas\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"109\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Displaying dynamic fields on specific screens<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"130\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-implantar-uma-pesquisa-de-satisfacao-com-seus-clientes-no-ligerosmart\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"130\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to implement a Satisfaction Survey with your customers on LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"133\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-implementar-uma-pesquisa-de-satisfacao-simplificada\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"133\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to implement a simplified satisfaction survey<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"135\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/avisos-e-status-dos-servicos-no-portal-do-cliente\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"135\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Notices and Status of Services on the Customer Portal<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"137\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-controlar-contratos-de-suporte-com-o-ligerosmart\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"137\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to control support contracts with LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"139\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/gerenciamento-de-conhecimento-com-kcs-no-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"139\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Knowledge Management with KCS at LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"141\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-controlar-sla-e-ola-no-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"141\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to control SLA and OLA in LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"143\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-utilizar-e-configurar-o-kanban-no-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"143\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to use and configure Kanban in LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"185\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-integrar-rocket-chat-com-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"185\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Integrate Rocket.Chat with LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"318\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/how-to-show-warnings-in-agent-interface\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"318\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I display alerts and notifications to system attendants?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"425\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-rocketchat-telegram\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"425\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Telegram support<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"440\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-rocketchat-whatsapp\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"440\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Customer service via Whatsapp<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"467\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/dynamic-field-ticket-search\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"467\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Enable ticket search by dynamic field<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"511\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/agent-ticket-search\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"511\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Searching for Tickets and Generating Quick Reports<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"686\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/bloquear-certos-chamados-de-ficarem-visiveis-aos-clientes\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"686\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Block certain tickets from being visible to customers<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"720\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/acl-criando-e-configurando-access-control-lists\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"720\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >ACL - Creating and Configuring Access Control Lists<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"750\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/configurando-a-autenticacao-oauth2-para-e-mail-no-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"750\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Configurando a autentica\u00e7\u00e3o OAuth2 para e-mail no LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"11\">\r\n\t\t\t\t\t<span class=\"epkb-show-text\">\r\n\t\t\t\t\t\tMostrar todos os artigos ( 13 )\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collect items<\/span>\r\n\t\t\t<\/button>\t\t\t\t\t\r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_6\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"7\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-sitemap\" data-kb-category-icon=\"epkbfa-sitemap\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">06 - Integrations<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">8<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"7\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"105\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-funciona-a-integracao-entre-ligerosmart-e-rocket-chat\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"105\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How does the integration between LigeroSmart and Rocket.Chat work?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"185\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-integrar-rocket-chat-com-ligerosmart\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"185\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Integrate Rocket.Chat with LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"425\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-rocketchat-telegram\/?seq_no=3\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"425\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Telegram support<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"440\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-rocketchat-whatsapp\/?seq_no=3\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"440\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Customer service via Whatsapp<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"459\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-ldap-active-diretory\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"459\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Integration with local Active Directory (or LDAP)<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"490\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-notificar-novos-chamados-no-telegram\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"490\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to notify new calls on Telegram<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"570\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/conexao-do-powerbi-com-elasticsearch\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"570\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >PowerBI connection with Elasticsearch<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"597\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/rocket-chat-migrando-da-versao-3-18-para-a-versao-4-0\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"597\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Rocket.Chat - Migrating from version 3.18 to version 4.0<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"601\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/docker-compose-yml-para-botpress\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"601\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >docker-compose.yml for Botpress<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"603\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/criando-um-chatbot-simples-em-formato-de-ura-com-o-botpress\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"603\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Creating a simple IVR Chatbot with Botpress<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"632\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/chatbot-integrando-o-botpress-com-o-rocket-chat\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"632\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Chatbot - Integrating Botpress with Rocket.Chat<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"654\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/botpress-transferindo-visitante-para-departamento-ou-atendimento-humano-no-rocket-chat\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"654\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Botpress - Transferring visitor to department or human service on Rocket.Chat<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"675\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-rest-api-v1-0\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"675\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart REST API v1.0<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"750\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/configurando-a-autenticacao-oauth2-para-e-mail-no-ligerosmart\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"750\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Configurando a autentica\u00e7\u00e3o OAuth2 para e-mail no LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"7\">\r\n\t\t\t\t\t<span class=\"epkb-show-text\">\r\n\t\t\t\t\t\tShow all articles (8)\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collect items<\/span>\r\n\t\t\t<\/button>\t\t\t\t\t\r\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 0px;\" > \r\n\t\t\t\t<li  style=\"padding-bottom: 7px; padding-top: 7px;\" >\r\n\t\t\t\t\t<div class=\"epkb-category-level-2-3 epkb-category-focused\" data-kb-category-id=\"52\" data-kb-type=\"sub-category\" role=\"region\">\r\n\r\n\t\t\t\t\t\t<span class=\"epkb-category-level-2-3__cat-icon epkbfa ep_font_icon_folder\"  style=\"color: #3a4eaa;\" ><\/span>\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\">\r\n\r\n\t\t\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name_text\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/category\/api\/ligeroeasyconnector\/\"  style=\"color: #40474f;\" >\r\n\t\t\t\t\t\t\t\t\tLigeroEasyConnector\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">3<\/span>\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>                    \t\t\t\t<\/li>  \r\n\t\t\t\t<li  style=\"padding-bottom: 7px; padding-top: 7px;\" >\r\n\t\t\t\t\t<div class=\"epkb-category-level-2-3 epkb-category-focused\" data-kb-category-id=\"164\" data-kb-type=\"sub-category\" role=\"region\">\r\n\r\n\t\t\t\t\t\t<span class=\"epkb-category-level-2-3__cat-icon epkbfa ep_font_icon_folder\"  style=\"color: #3a4eaa;\" ><\/span>\t\t\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\">\r\n\r\n\t\t\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name_text\">\r\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/category\/api\/omnichannel\/\"  style=\"color: #40474f;\" >\r\n\t\t\t\t\t\t\t\t\tomnichannel\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">6<\/span>\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>                    \t\t\t\t<\/li>  \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_7\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"13\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_gears\" data-kb-category-icon=\"ep_font_icon_gears\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">07 - Maintenance and Tunning<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">6<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"13\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"325\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/customer-portal-search-troubleshoot\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"325\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Troubleshooting Customer Portal Search<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"375\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/otrs-2-ligerosmart-migration\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"375\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Migration procedure from ((otrs)) Community to LigeroSmart 6.1<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"384\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/tem-algo-de-errado-com-meu-ligerosmart-o-que-fazer\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"384\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >There is something wrong with my LigeroSmart. What to do?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"459\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-ldap-active-diretory\/?seq_no=3\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"459\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Integration with local Active Directory (or LDAP)<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"676\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/utilizando-redis-para-fazer-cache-de-informacoes-do-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"676\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Using Redis to Cache LigeroSmart Information<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"768\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/procedimento-para-atualizacao-do-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"768\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Procedimento para atualiza\u00e7\u00e3o do LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_8\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"14\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-coffee\" data-kb-category-icon=\"epkbfa-coffee\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">08 - Develop!<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">5<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"14\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"384\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/tem-algo-de-errado-com-meu-ligerosmart-o-que-fazer\/?seq_no=2\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"384\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >There is something wrong with my LigeroSmart. What to do?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"266\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-development-cookbook\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"266\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart development cookbook<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"540\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-testar-uma-branch-especifica-do-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"540\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to test a specific branch of LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"682\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-atualizar-o-ligerosmart-para-a-versao-de-desenvolvimento-nightly-build-mais-recente\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"682\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to update LigeroSmart to the latest development version (nightly build)<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"690\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/elasticsearch-mapeamento-dos-campos\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"690\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Elasticsearch - field mapping<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_9\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"15\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-globe\" data-kb-category-icon=\"epkbfa-globe\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">09 - Contribute!<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">4<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"15\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"328\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/participe-do-nosso-grupo-no-telegram\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"328\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Join our group on Telegram!<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"338\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/bug-report\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"338\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to report a LigeroSmart BUG?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"384\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/tem-algo-de-errado-com-meu-ligerosmart-o-que-fazer\/?seq_no=3\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"384\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >There is something wrong with my LigeroSmart. What to do?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"456\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-ideascale\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"456\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to suggest improvements for LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_10\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"134\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-key\" data-kb-category-icon=\"epkbfa-key\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">10 - Data Protection<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">1<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"134\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"348\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/lgpd-processo-de-solicitacao-e-envio-de-dados-pessoais-ligerosmart\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"348\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LGPD - Process for Requesting and Sending Personal Data stored in LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_11\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"163\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">11 - Releases<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">5<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"163\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"745\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-6-1-12-correcao-de-bugs\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"745\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart 6.1.12 - corre\u00e7\u00e3o de bugs<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"734\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-6-1-11\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"734\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart 6.1.11 - bug fix<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"732\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-v6-1-10\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"732\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart 6.1.10 - bug fix<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"537\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-6-1-9-bugfix-do-layout\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"537\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart 6.1.9 \u2013 Layout bugfix<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"526\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/release-6-1-8\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"526\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >LigeroSmart 6.1.8 - Rest API organized for you!<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_12\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"178\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-lightbulb-o\" data-kb-category-icon=\"epkbfa-lightbulb-o\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">12 - Boas pr\u00e1ticas<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">0<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"178\"> <li class=\"epkb-articles-coming-soon\">Articles coming soon<\/li>\r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_13\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #CACACE; background-color: #FEFEFE; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #ffffff; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #e5e5e5; padding-top: 10px; padding-bottom: 8px; padding-left: 10px; padding-right: 10px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category-level-1--icon-loc-top epkb-category-level-1--alignment-left\" data-kb-category-id=\"181\" data-kb-type=\"category\"  style=\"color: #000000;\"  >\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_tools\" data-kb-category-icon=\"ep_font_icon_tools\"  style=\"color: #636da5; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name\">    \t\t\t\t\t\t\t\t\t<div class=\"epkb-cat-name-count-container\"  style=\"color: #000000; font-size:21px;\" >\r\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\">Manual do Administrador<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-count\">1<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 0px; padding-left: 17px; padding-right: 17px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 0px;\"  data-list-id=\"181\"> \t\t\t\t<li class=\"epkb-article-level-1\" data-kb-article-id=\"791\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 7px; padding-top: 7px;\"  >   \r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/interface-do-administrador\/\"  class=\"epkb-mp-article\"\r\n\t\t            data-kb-article-id=\"791\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Interface do Administrador<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \r\n\t\t<\/div>       \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>   \r\n\t\t<\/div>    \t\t\t<\/div>  \r\n\t\t\t<div id=\"epkb-ml__row-3\" class=\"epkb-ml__row\">                \t\t<div id=\"epkb-ml__module-articles-list\" class=\"epkb-ml__module\">   \r\n\t\t<div id=\"epkb-ml-article-list-categories-layout\" class=\"epkb-ml-article-list-container\">   \t\t\t\t<h2 class=\"epkb-ml-articles-list__title\">\r\n\t\t\t\t\t<span>Featured Articles<\/span>\r\n\t\t\t\t<\/h2>   \r\n\t\t\t<div class=\"epkb-ml-articles-list__row\"> \r\n\t\t<!-- Popular Articles -->\r\n\t\t<section id=\"epkb-ml-popular-articles\" class=\"epkb-ml-article-section\">\r\n\t\t\t<div class=\"epkb-ml-article-section__head\">Popular Articles<\/div>\r\n\t\t\t<div class=\"epkb-ml-article-section__body\">\r\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/how-to-install-ligerosmart\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"64\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >How to install LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/minimum-requirements\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"77\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >What are the minimum requirements to run LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/mail-setup\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"81\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >How do I set up an email account at LigeroSmart to send and receive messages?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-configurar-seu-catalogo-de-servicos\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"99\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >How to configure your Service Catalog?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/como-instalar-um-service-desk-opensource-e-criar-catalogos-de-servicos\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"101\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >How to install an Opensource Service Desk and Create Service Catalogs?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t<\/section>  \r\n\t\t<!-- Newest Articles -->\r\n\t\t<section id=\"epkb-ml-newest-articles\" class=\"epkb-ml-article-section\">\r\n\t\t\t<div class=\"epkb-ml-article-section__head\">Newest Articles<\/div>\r\n\t\t\t<div class=\"epkb-ml-article-section__body\">\r\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/interface-do-administrador\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"791\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >Interface do Administrador<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/procedimento-para-atualizacao-do-ligerosmart\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"768\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >Procedimento para atualiza\u00e7\u00e3o do LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/configurando-a-autenticacao-oauth2-para-e-mail-no-ligerosmart\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"750\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >Configurando a autentica\u00e7\u00e3o OAuth2 para e-mail no LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-6-1-12-correcao-de-bugs\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"745\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >LigeroSmart 6.1.12 - corre\u00e7\u00e3o de bugs<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-6-1-11\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"734\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >LigeroSmart 6.1.11 - bug fix<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t<\/section>  \r\n\t\t<!-- Recent Articles -->\r\n\t\t<section id=\"epkb-ml-recent-articles\" class=\"epkb-ml-article-section\">\r\n\t\t\t<div class=\"epkb-ml-article-section__head\">Recently Updated Articles<\/div>\r\n\t\t\t<div class=\"epkb-ml-article-section__body\">\r\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/minimum-requirements\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"77\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >What are the minimum requirements to run LigeroSmart?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/interface-do-administrador\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"791\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >Interface do Administrador<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/procedimento-para-atualizacao-do-ligerosmart\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"768\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >Procedimento para atualiza\u00e7\u00e3o do LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/configurando-a-autenticacao-oauth2-para-e-mail-no-ligerosmart\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"750\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >Configurando a autentica\u00e7\u00e3o OAuth2 para e-mail no LigeroSmart<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\r\n\t\t<a href=\"https:\/\/docs.ligerosmart.org\/en\/kb\/ligerosmart-6-1-12-correcao-de-bugs\/\"  class=\"epkb-ml-article-container\"\r\n\t\t            data-kb-article-id=\"745\" >\r\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #3a3a3a;\"  >\r\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #866ba5;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"epkb-article__text\" >LigeroSmart 6.1.12 - corre\u00e7\u00e3o de bugs<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t<\/section>  \r\n\t\t\t<\/div>\r\n\r\n\t\t<\/div>        \t\t<\/div>  \t\t\t<\/div>  \r\n\t\t\t<div id=\"epkb-ml__row-4\" class=\"epkb-ml__row\">                \t\t<div id=\"epkb-ml__module-faqs\" class=\"epkb-ml__module\">   \t\t\t<div class='epkb-faqs-article-coming-soon'>FAQs coming soon<\/div> \t\t<\/div>  \t\t\t<\/div>  \t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>LigeroSmart Docs - LigeroSmart Docs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.ligerosmart.org\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LigeroSmart Docs - LigeroSmart Docs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.ligerosmart.org\/en\/\" \/>\n<meta property=\"og:site_name\" content=\"LigeroSmart Docs\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-03T13:27:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/docs.ligerosmart.org\/\",\"url\":\"https:\/\/docs.ligerosmart.org\/\",\"name\":\"LigeroSmart Docs - LigeroSmart 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